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DELIVERY

You will receive confirmation of your order in your email immediately after your order. If for some reason you have not received an order confirmation within 24 hours of your order, please contact e-mail at e-store (at) heirol.fi.

We will post your order within 1 to 3 business days and it takes 3-10 days to arrive.

Delivery and shipping costs (€):

  • Get out of Kaarina (Laasmäenkatu 6) or Turku Heirol Shop (Kauppiaskatu 4) 0 €
  • Delivery to the nearest Post Office 5.90
  • Post home delivery 10.00
  • More than 50 € shopping at no cost to your local mall
  • Over 120 € shopping at no charge at your doorstep

PICK UP A POSTAL PACKAGE FROM THE POST

It is normally delivered to the nearest post where you can pick it up after receiving the arrival notice. Get instructions for retrieving by SMS when the packet arrives. Identity has to be certified when order is received.

PICK-UP FROM POSTI PACKAGE POINT

Get your order from the Post's Voucher Selected. Get help retrieving by SMS when the packet arrives. See the location of the machines.

HOME DELIVERY

In the case of home delivery, the Itella operator will contact the recipient of the order in order to agree on the date of home delivery. For this reason, indicate the telephone number to which the mail can contact. Distribution takes place in urban areas from Mon-Fri 9 am to 2 pm, but elsewhere in the country as a rule from 9 am to 2 pm. Itella's home delivery service operates in mainland Finland in places with uninterrupted road traffic. Unfortunately, the products are not delivered to Suomenlinna (post code 00190) or to the following Turku archipelago postal code areas: 21740, 22710, 22720, 22730, 22820, 22840, 22920, 22940 and 23390.

Please note that when choosing a home delivery service, the service will not be subject to refunds. In the event of a refund, the customer must deliver the product to the post or, on its own, agree to pick up the product via post (paid service).

PICKUP

You can get your order from our warehouse at Laasmäenkatu 6, 20780 Kaarina. We'll send you a notification when your order is ready to be fetched. Identity has to be certified when order is received. Pickup is free of charge.

DELIVERY TIME

We will ship within 1-3 business days. If the product is out of stock, we will contact you. If you have chosen to pick up from our warehouse in Kaarina, we will notify you when your order is available. Heirol will not be responsible for any delays or delays in the delivery of the Post and their consequences to the Customer.

SHOPPING BASKET

Our online shop operates on a shopping cart principle. The shopping cart is always visible on the top right of the browser.

In your shopping cart you can:

  • To change the order quantity for your product, enter the quantity you want in the box
  • go to the product's product page by clicking on the product name
  • to remove products by clicking on the icon in the row on the right
  • add products to your shopping cart by going back to the product page and clicking on the Add Basket button.


Be sure to choose the method of payment and delivery you want. Save the Update button by clicking the changes made to your shopping cart before you press the Order button. If you have any special requests or questions about your order, please e-mail us at: verkkokauppa@heirol.fi .

RETURN AND EXCHANGE POLICY

The products you have purchased have a 14 day refund and return right provided that the product has not been used or washed and is in the original packaging. The return time is calculated from the receipt of the product. If you want to return the product you ordered, please contact us at: verkkokauppa@heirol.fi . This ensures an effortless return process. Heirol will be responsible for the return costs if the refund is made as a non-refundable customer return in accordance with Heirol's instructions.

If the package or its contents are corrupted during transport, make a notification about it when you receive the package.

HOW TO ORDER

Log in to your online store with your own IDs. You can also make an order to sign in or create a customer account. Order products by adding them to your shopping cart. Once your order is complete, go to your cart and check it out. Fill in the checkout details, select the payment method and then press the "Accept subscription" button. Prices are in Euros and contain 24% VAT.

Product availability information can be found in our product information. If there is a mistake in the data and the product is not in stock, we will notify you as soon as possible and correct the order as you wish (replacement or cancellation). All our products are only available in a limited amount.

PAYMENT OPTIONS

With Klarna Checkout you can easily, flexibly and securely shop online. By answering a couple of easy questions, you will recognize the service conveniently and you can choose the most appropriate payment method for you. 

Available options include invoice, payment, online banking and credit cards - all equally safe! By using Klarna Checkout, you agree to the terms and conditions of Klarna Bank AB (556737-0431, Sveavägen 46, 11134 Stockholm) which you will find in the cashier. If you have any questions about payment, please contact Klara Customer Service directly. You will find customer service contact information, My Klarna service and other useful information at  https://www.klarna.com/customer service

PRESERVATION AND TRANSFER OF CUSTOMER INFORMATION

We handle all customer information in complete confidentiality and agree not to disclose customer information to a third party. Read more about our security policy recycling report on our site .